Supports and Warranty

Limited Warranty Against Manufacturing Defects

​​MARKLAND GUITARWORKS warrants that all our products are free from material and manufacturing defects for a period of one (1) year from the original date of purchase. This warranty is valid only for the original retail purchaser, is non-transferable, and is subject to the terms and conditions outlined below.​

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Each instrument undergoes initial inspection, setup, and standard adjustment prior to shipment. Please note that new instruments may require minor adjustments (such as truss rod and string action) due to shipping and environmental changes upon arrival. These adjustments are not covered under this warranty.

As a condition of this warranty, you are required to properly maintain and care for the product—especially guitars—in accordance with the care guidelines available on our website and by using recommended guitar care products.​

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Warranty Limitations and Exclusions​

The following conditions are not covered under this limited warranty:

• Damage caused by impact or improper use.

• Wear and tear on frets, saddles, nuts, strings, and batteries.

• Setups, adjustments, or routine maintenance of any kind.

• Damage to finish or wood cracks/warping caused by changes in temperature or humidity, exposure to sunlight, fire, moisture, body sweat, straps, stands/hangers made of vinyl, plastic, rubber, or synthetic materials, and use of unapproved polishes or chemicals (guitar care kits).

• Corrosion or rust on hardware due to humidity or perspiration.

• Damage to components caused by temperature and humidity fluctuations, or normal wear and tear.

• Damage caused by unauthorized modifications or customizations.

• Normal wear and tear on parts of the instrument or its case, including output jacks, controls, switches, tuning machines, pickguards, handles, latches, and case hardware.

• Any other damage or deterioration due to regular use, aging, accidents, negligence, misuse, or natural disasters.

• Instruments with serial numbers not registered in our system, altered, or tampered with.

• Instruments serviced or modified by unauthorized third parties (excluding official Markland Guitarworks technicians).

• Subjective issues such as “Finishing and Detailing” (e.g., paintwork, color aging).

• Subjective issues such as “Hardware color and finish” (e.g., chrome, nickel, black nickel, and gold).

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How to Request Warranty Service​

​IMPORTANT: PLEASE RETAIN YOUR ORIGINAL PROOF OF PURCHASE, CERTIFICATE OF AUTHENTICITY, AND REGISTERED PRODUCT DOCUMENTATION, AS THESE ARE REQUIRED TO VALIDATE YOUR WARRANTY CLAIM.

 

To obtain warranty service, contact MARKLAND GUITARWORKS first to receive a Return Authorization Number. You must then send the complete instrument along with proof of purchase to the address provided via email, within the warranty period.

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All costs related to transportation, insurance, and shipping for warranty service are the responsibility of the customer.

Upon receiving the instrument, MARKLAND GUITARWORKS will evaluate whether the defect is covered under the terms of the warranty. If the issue is covered, the instrument will be repaired free of charge (excluding shipping costs). If not, a repair estimate will be provided.

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MARKLAND GUITARWORKS makes no other express warranties. All implied warranties of merchantability or fitness for a particular purpose that exceed the scope of this warranty are hereby excluded.

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MARKLAND GUITARWORKS is not liable for any indirect, incidental, or consequential damages experienced by the customer or third parties. We are also not responsible for any expenses or claims related to matters outside of this warranty coverage.

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Reporting and Returning Damaged Goods

All guitars and other products undergo inspection, proper setup, and secure packaging before shipment. However, if a product arrives damaged, shipping damage must be reported via email to admin@marklandguitarworks.com or by phone within 24 hours of delivery.

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In such cases, we require unboxing video footage and supporting photographs as evidence to validate claims with the courier. If the claim is approved, the goods will be collected at no cost to the customer. Once received and inspected, a full replacement will be offered or a full refund if a replacement is unavailable.

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Once the product is delivered, responsibility for storage and usage lies with the customer. MARKLAND GUITARWORKS is not liable for any damage caused by improper storage or usage. Refunds or exchanges may be denied if the item is deemed damaged due to misuse or negligence.

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Returned goods must be in the same condition as when received, including:

• Original packaging intact and unmarked.

• All plastic coverings, protective films (pickguard, pickup, tremolo cover, etc.), stickers, labels, hangtags, and accessories present and undamaged.

• No signs of use or wear on the guitar or accessories.

• Factory-sealed packaging must be unopened.

• Guitar setup must remain in original factory condition with no modifications or adjustments.

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We reserve the right to reject returns under the following conditions:​

• Guitar and accessories returned more than seven (7) days after delivery without return authorization.

• Products returned in mint condition without a valid reason.

• Products returned without original packaging, accessories, labels, stickers, or plastic coverings.

• Products returned in damaged condition that does not meet return criteria or is deemed unsellable.

• Damage caused by usage, wear and tear, aging, accidents, negligence, misuse, or natural disasters.

 

Markland Guitarworks' obligations are limited to the repair or replacement of components deemed defective under this Limited Warranty. We are not liable for indirect damages, including but not limited to time, wages, lost profits, or property damage.

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Exclusions from Return Policy

Custom Orders – All orders made to customer specifications are non-returnable. This includes modifications to standard models or custom models agreed upon in advance. Deposits and full payments for custom orders are non-refundable and non-exchangeable.

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Financed Products – Items purchased through financing arrangements are not eligible for return under the 10-day cooling-off period. These are conditional sales contracts in which ownership is granted only after the full payment of all agreed installments.

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General Terms

MARKLAND GUITARWORKS is committed to the continuous improvement of its products and services. Therefore, we reserve the right to revise warranty terms or product specifications at any time without prior notice in accordance with ongoing product development.

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• Your guitar is eligible for a one-year warranty from the date of purchase.

• Registered customers receive up to 30% off repair and maintenance services during the warranty period (terms apply).

• Discount excludes the cost of component replacements.

• Please register your purchased product by clicking the register button on the below